Essential Shield
Included with Every Plan
Dedicated IT Professionals, Proactive Maintenance, Security Best Practices, Transparent Reporting, Technology Recommendations, Reliable Response Times, Vendor Coordination, & Customer Success Management.
Reliable IT Protection for Small Businesses
Perfect for startups and small businesses that need proactive IT support and cybersecurity without the cost of a full IT department.
Included Services
24/7 Remote Monitoring & Management (RMM)
Windows & macOS Device Management
Patch Management
Antivirus / Endpoint Protection
Microsoft 365 Administration
Help Desk Support (Business Hours)
Remote Technical Support
Asset & Inventory Management
Monthly Health Reports
Basic Network Monitoring
Email Support
IT Documentation
Best For
Businesses with 5–25 users
Companies needing dependable day-to-day IT support
advanced Shield
Included with Every Plan
Dedicated IT Professionals, Proactive Maintenance, Security Best Practices, Transparent Reporting, Technology Recommendations, Reliable Response Times, Vendor Coordination, & Customer Success Management.
Complete IT Management & Enhanced Security
Ideal for growing businesses that require stronger cybersecurity, faster support, and strategic IT management.
Everything in Essential Shield, plus:
Priority Help Desk Support
Unlimited Remote Support
Limited Onsite Support
Advanced Endpoint Detection & Response (EDR)
Managed Firewall Monitoring
DNS & Web Filtering
Microsoft 365 Security Hardening
Multi-Factor Authentication (MFA) Management
Cloud Backup Monitoring
Network Performance Monitoring
Vendor Management
Quarterly Business Reviews (QBRs)
Technology Roadmap Planning
User Security Awareness Guidance
Best For
Businesses with 25–100 users
• • Organizations requiring stronger cybersecurity and business continuity
elite Shield
Included with Every Plan
Dedicated IT Professionals, Proactive Maintenance, Security Best Practices, Transparent Reporting, Technology Recommendations, Reliable Response Times, Vendor Coordination, & Customer Success Management.
Enterprise IT, Cybersecurity & Strategic Technology Partnership
A fully managed enterprise solution designed for organizations that demand maximum uptime, security, compliance, and strategic IT leadership.
Everything in Advanced Shield, plus:
Unlimited Remote & Onsite Support
24/7 Critical Incident Response
Security Operations Monitoring
Advanced Threat Detection & Response
Security Incident Response Assistance
Vulnerability Assessments
Compliance Assistance (HIPAA, PCI-DSS, NIST, CIS)
Microsoft 365 Backup
Disaster Recovery Planning
Business Continuity Planning
Azure & Cloud Infrastructure Management
Server Administration
Network Optimization
Executive IT Strategy Meetings
Virtual CIO (vCIO) Services
Procurement & Lifecycle Management
Annual IT Budget Planning
Custom Reporting & Executive Dashboards
Best For
Organizations with 100+ users
Businesses requiring enterprise-grade IT management and cybersecurity
Companies with compliance or regulatory requirements